Legal

Refund & Cancellation Policy

Effective 17 September 2026 · Last updated 17 September 2026

1. Scope

This Refund & Cancellation Policy applies to services purchased from Signtral Technologies Private Limited ("Signtral"), including digital-screen advertising, Full Network and cluster plans, creative/video production, social-media promotion, campaign-management services and related add-ons. It should be read together with Signtral's Terms & Conditions and any quotation, order form, invoice or campaign confirmation issued to the customer.

2. General Principle

Signtral reserves advertising inventory, production time, campaign resources and third-party services after a booking is confirmed. Refund eligibility therefore depends on whether campaign execution or production work has started and whether costs have already been committed.

Nothing in this policy limits any refund, remedy or consumer right that cannot lawfully be excluded under applicable Indian law.

3. Booking Confirmation

A booking is considered confirmed when Signtral receives the agreed payment or advance and communicates confirmation of the selected plan, campaign period or production assignment. Customers should verify campaign dates, screen locations, plan inclusions, creative requirements and contact details before confirming payment.

4. Customer Cancellation Before Campaign Start

• If a cancellation request is received before any creative work, shoot, campaign setup, inventory reservation or third-party commitment has begun, Signtral may approve a refund after deducting any non-recoverable payment-processing or committed costs, where applicable.
• If creative work, a shoot, editing, campaign setup, screen scheduling, inventory reservation or third-party commitment has already begun, Signtral may deduct the reasonable value of work completed and non-recoverable costs before determining any refundable balance.
• Once the advertising campaign has started on the booked screen(s), the amount attributable to the commenced campaign period is ordinarily non-refundable, except where required by applicable law or where Signtral agrees otherwise in writing.

5. Creative Production and Video Shoots

Amounts paid for completed or substantially completed shoots, editing, design, scripting or other creative-production work are non-refundable once that work has been delivered or materially performed. If a customer cancels after production has begun, Signtral may charge for work already completed, travel already incurred and other non-recoverable production costs.

A request to change the concept after customer approval, or a reshoot required because of customer-side changes, availability issues, incorrect instructions or changed preferences, may be treated as additional work and may carry an additional charge.

6. Meta / Social-Media Promotion

Where a plan includes Signtral-managed Meta or social-media promotion, amounts already committed or spent with a third-party advertising platform are not refundable by Signtral once the campaign spend has been incurred. Any unspent internal campaign allocation will be handled according to the applicable package and campaign status.

Views, impressions, engagement, leads, enquiries and sales can vary. Performance below a customer's expectation does not by itself create a refund entitlement where the agreed promotional service has been delivered.

7. Screen Downtime and Service Interruption

Signtral monitors its screen network and aims to provide the booked advertising service throughout the subscription period. Short interruptions may occur because of power, internet, hardware, venue, maintenance or other operational issues.

Where qualifying screen downtime exceeds 5% of the applicable subscription period, Signtral's standard remedy is to add reasonable compensatory advertising time or additional days so that the affected service can be restored, rather than issue a cash refund. If restoration or an equivalent replacement is not reasonably possible, Signtral may provide an appropriate credit, partial refund or alternative solution based on the undelivered portion of the service.

8. Screen or Venue Changes

If a booked screen or venue becomes unavailable for reasons outside Signtral's reasonable control, Signtral may offer an equivalent or reasonably comparable screen, extend the campaign, provide service credit, or agree another solution with the customer. If Signtral cannot provide a reasonable substitute for a material undelivered portion of a paid service, the customer may request a proportionate remedy for that undelivered portion, subject to applicable law.

9. Three-Month and Discounted Packages

Discounted multi-month packages reserve inventory and services for an extended period. Once such a package has commenced, a customer cancellation does not automatically entitle the customer to a refund of the unused period. Signtral may, at its discretion and subject to applicable law, offer a service credit or calculate any refund after accounting for services already delivered, committed costs and the value of benefits already used.

10. Customer Delays

Campaign delays caused by late creative submissions, delayed approvals, unavailable customer representatives, postponed shoots, incomplete information or other customer-side reasons do not normally create a refund entitlement. Signtral will make reasonable efforts to reschedule within available inventory and production capacity.

11. Duplicate or Incorrect Payments

If a customer is charged more than once for the same confirmed transaction, or an incorrect amount is collected due to a verified payment error, the customer should contact Signtral promptly. After verification, any confirmed excess payment will be refunded or adjusted against an outstanding amount, as appropriate.

12. Refund Request Process

Refund or cancellation requests should be sent to info@signtral.in with the customer/business name, invoice or payment reference, campaign or plan details, reason for the request and supporting information. Signtral may request additional details needed to verify the transaction and service status.

Where a refund is approved, Signtral will initiate it to the original payment method or another mutually agreed lawful method. Banking and payment-provider processing times may apply after Signtral initiates the refund.

13. Non-Cash Remedies

Depending on the circumstances, an extension, replacement screen, campaign rescheduling, service credit, additional playback period or other equivalent remedy may be more appropriate than a cash refund. Any such remedy will be communicated to the customer and applied consistently with the purchased service and applicable law.

14. Changes to This Policy

Signtral may update this policy as its services, network and payment processes evolve. The version published on www.signtral.in at the time of a new booking will apply to that booking unless a separate written agreement states otherwise.

15. Contact

For cancellations, refund requests or billing questions: Signtral Technologies Private Limited · Hyderabad, Telangana, India · info@signtral.in · www.signtral.in